B1-K2-W1: Verleent gastvrijheid
Gastgerichtheid, dit onderdeel gaat daar over. Hoffelijk zijn, iedereen begroeten en goed te woord kunnen staan is hierin belangrijk.
Uzdevumi
Task no.1
Issued by organiser or scanning QR code
Omschrijving
De medewerker in de fastservicebranche verleent gastvrijheid aan gasten. Hij begroet gasten, is hoffelijk en
welgemanierd en beantwoordt vragen. Hij vermijdt nee-verkoop. Hij biedt ook ongevraagd extra service en
onderzoekt hoe hij de gasten optimaal kan helpen.
Resultaat
De gasten zijn gastvrij ontvangen en hebben (extra) service ontvangen.
Gedrag
Ontvangt gasten vriendelijk en met een open houding, passend bij de bedrijfsformule, en geeft proactief
begrijpelijke informatie aan gasten.
Organizācija
Den Haag Werkt
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