Building Relationships

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What is an emotional bank account?
We all know what a bank account is, right? You can deposit money and you can withdraw money. And when you have enough money in your bank account you feel most probably financially good and safe. Steven Covey, in his book 7 Habits of Highly Effective People speaks about an emotional bank account. And with this he means that you can withdraw and deposit to an imaginary emotion bank account. 
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How does an emotional bank account work
In a relationship you can make deposits by e.g. being kind, honest, giving compliments and keeping commitments. 
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6 major deposits:
Understanding the other
Attending to the little things
Keeping commitments
Clarifying expectations
Showing personal integrity
Apologizing sincerely when you make a withdrawal
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Withdrawing from the emotional bank account is natural. Examples are being bossy, assuming that you understand, breaking commitments, rejecting feedback.
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What are the advantages from an emotional bank account
When you build up a reserve in a relationship, it is expected that, when something goes wrong you still have a deposit to use from the other person. So when you forget an appointment, couldn’t deliver something you promised, needed to make time for someone else, then the other person most likely understands and is still aware of your good intention.
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Of course an emotional bank account doesn’t only work for relationships. It is also very good to have a personal bank account, where you keep promises to yourself, clarify for yourself what your values and needs are and follow them. Instead of living in stress, eating too often fast-food, and not keeping promises to yourself.

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...understands how trust is built through consistent, positive actions in relationships.
…has learned to make meaningful “deposits” by showing kindness, honesty, and reliability.
…takes responsibility for mistakes and apologises sincerely when needed.

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1. Show 5 ways that you could do to make a difficult relationship better.
2. Show 5 ways that will not be helpful to maintain a good relationship.

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