To focus on the needs and expectations of the customer

The holder of this badge has demonstrated the following skills at VIBE:
Identifying customer needs and expectations
Aligning with customer needs and expectations
Monitoring customer satisfaction
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The skill of focusing on the needs and expectations of the customer is part of the competency of organizing and executing (SHL). The holder of this badge has achieved this badge with the support of a fixed job coach and a work supervisor from the social entrepreneur. The job coach and work supervisor determine when a skill or competency has been achieved and an open badge is awarded.

Tasks

Task no.1

Issued by organiser or scanning QR code

Show the following:
actively identifies the needs and expectations of internal and/or external customers
tries to align with them as much as possible
adopts a customer-focused approach
monitors customer satisfaction closely and takes action if necessary
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You can enhance the value of the badge by adding evidence after obtaining it.

Activity

Organizing and executing

Organiser

VIBE Breda

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